Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.  You can request a return through your customer account.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with any original tags, and in its original packaging. You’ll also need your receipt or proof of purchase. For hygiene reasons, worn or used socks cannot be returned.

To start a return, contact us at hello@alsexysocks.com. If your return is accepted, we’ll provide instructions on where and how to send your item. Please do not send items back without first requesting a return.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

 

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible at hello@alsexysocks.com so we can make it right. Photos may be requested so we can resolve the issue quickly.

 

Exceptions / non-returnable items
Worn or used socks cannot be returned. Gift cards are also non-returnable. If you have a question about whether your item is eligible for return, contact us at hello@alsexysocks.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@alssexysocks.com.